BGS+ Swim School FAQs and Policies

FAQs

  • How do I enquire to join classes at BGS Swim?

    Please complete our Online Enquiry Form and a member of our team will be in contact.

  • What are the term dates for 2025?
    • Term 1: 28 January – 4 April
    • Term 2: 22 April – 27 June
    • Term 3: 23 July – 19 September
    • Term 4: 6 October – 12 December
  • Do you offer school holiday program?

    Yes, we run 5 school holiday programs throughout the year in April, July, October, December and January.

    Learn to Swim Holiday programs for 2025 are likely to commence for a 5 day period on the following weeks, however, are subject to change:-

    Monday 7 April
    Monday 14 July
    Monday 29 September
    Monday 15 December

  • Do you have private lessons?

    Yes. please use the enquiry form to our team for more information.

  • What does my child need to bring to a lesson?

    Goggles are compulsory and swimming caps are highly recommended for student comfort and safety. BGS Swim will provide other equipment that is required for your child’s lesson. Do not forget to pack a towel. Due to density limits within change rooms students are encouraged to arrive in their bathers.

    Please do not bring food items or glass bottles into the swim centre.

  • Can I sign up midterm?

    Enrolments are accepted throughout the term and term fees are pro-rated.

  • How can my child join squad?

    Please email BGS Swim for details of our Swimming Club and Squad program.

  • How can I book a make-up lesson?

    We understand that sometimes your child will miss a lesson due to illness.  If this happens, you may qualify for a make-up lesson.  To qualify, please observe the following:

    •  Notice must be given at least 3 hours prior to the scheduled class start time.
    • Make-up classes are processed through our online customer portal, using your unique log-in details.
    • We will do our best to find a suitable and convenient spot for your child’s make-up lesson
  • BGS Swim – Cancellations

    Cancellation by the School

    In circumstances where lessons are required to be cancelled by BGS, make-up lessons will be offered on an individual basis in most cases. These can be booked by families through the Simply Swim Customer Portal.

    If make-up lessons are not available within 30 days, a credit will be applied against the family’s account.

    Cancellation by the Family

    Enrolment in the Swim School will automatically continue from term to term unless otherwise advised. Cancellations will be accepted within 7 days from the invoice issue date each term. Where cancellation is requested due to illness, credit will be applied to the following term. To a maximum of two terms at the discretion of BGS Swim.

    Cancellation due to COVID

    Where government regulations have enforced a lockdown resulting in a suspension of classes, make-up classes will be made available for up to 30 days after re-opening.

  • How big is the pool?

    Our pool has 6 lanes and is a 25m pool, with a 1.25m shallow end and the deep end is 2.70m. It’s a recently refurbished indoor aquatic centre with the water temperature appropriately set to 30 degrees for our Learn to Swim and Swim Club Squad programs. 

  • Other questions?

    Contact Us:
    Gate 4, 275 New Street, Brighton 3186

    (03) 8591 2240
    swim@brightongrammar.vic.edu.au

    Office Hours:
    Tuesday – Friday 10.00am- 6.00pm

    Existing Customer Portal- HERE

Policies

 

 

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